We take customer satisfaction seriously and want to make sure you are happy with your new PC. Take a look at the EXC Warranty below and contact us with any questions.
LIMITED WARRANTY DETAILS
Elite X Computing warrants to the original purchaser that any hardware part of the computer system, excluding accessories (display monitor, keyboard, mouse, software, operating system, documentation and similar items) will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, Elite X Computing will repair or replace, at its sole discretion, the defective computer system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts. Elite X Computing will cover shipping costs back and forth and replace the part(s) within the first 60 days of receiving your computer system. After 60 days you will be held liable for shipping costs to Elite X Computing and Elite X Computing will cover return shipping back to you. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. Elite X Computing’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at Elite X Computing’s sole discretion, refund of the original purchase price. The above constitutes purchaser’s exclusive remedies for breach of warranty. Elite X Computing shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, Elite X Computing MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY EXC. EXCEPT AS EXPRESSLY STATED HEREIN, Elite X Computing. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
The “Life-time Expert Customer Care with 3 Year Limited Warranty” covers labor costs for 3 years and direct defective part replacement service directly from Elite X Computing’s inventory for 1 year. After the first year, Elite X Computing will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The “Life-time Expert Customer Care with 4 Year Limited Warranty” covers labor costs for 4 years and direct defective part replacement service directly from Elite X Computing’s inventory for 2 years. After the second year, Elite X Computing will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The “Life-time Expert Customer Care with 5 Year Limited Warranty” covers labor costs for 5 years and direct defective part replacement service directly from Elite X Computing’s inventory for 3 years. After the third year, Elite X Computing will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture
After an extended time period, the color of the fluid inside the cooling system, tubing, fittings, and water blocks may discolor and develop a cloudy look due to dyes and additives added to preserve the integrity and prevent corrosion.
TO OBTAIN SERVICE UNDER THIS WARRANTY
Call the Technical Support Department at 1-866-817-8676. Have your order number and serial number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. Elite X Computing will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Elite X Computing. Elite X Computing will also not be responsible for damages to any components or loss of any data for goods purchased from Elite X Computing. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an Elite X Computing employee, inadequate or excessive electrical power surges, or other power irregularities. Elite X Computing will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Elite X Computing. Elite X Computing will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, Elite X Computing will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, Elite X Computing will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
Elite X Computing gives the customer the freedom to upgrade his or her computer system. If you would like Elite X Computing to upgrade your system for you, you will be responsible for shipping costs back and forth, labor costs will be covered to install the hardware in the PC (except custom requests such as installing waterblocks on components or other modifications outside the normal installation process). Please note, if the customer begins to experience issues after the upgrade the customer must remove the suspected hardware in order to obtain warranty service and support. Elite X Computing will not offer warranty service for hardware that is not purchased directly.
Elite X Computing takes as much precaution to ensure that all of our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a through external inspection is done by a senior quality inspector prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a U.S. dime will be taken care of by Elite X Computing if reported within the first 7 days of original delivery.
DEAD PIXEL POLICY
Since Elite X Computing does not directly manufacture LCD panels for our monitors or laptops, we are going to pass over the same warranty terms that Elite X Computing has with the manufacturer(s) to the customer. If any of the three conditions are met or exceeded, Elite X Computing will replace the unit for the customer:
Over 6 bright dots or 6 black dots or 6 mixed bright and block dots in total.
Still Have Questions? Get In Touch!
For any other questions about shipping, returns or your account in general, please reach out with the form below.